Privacy Policy

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Tranquil K9 is committed to respecting the privacy concerns of its visitors to tranquilk9.ca (“the website”). Tranquil K9 has created this privacy policy (the “Policy”) to establish guidelines that will govern the collection, use, protection and disclosure of the personal and non-personal information of its visitors.

Tranquil K9 collects three kinds of information from this website: (1) your voluntarily provided personal information; (2) anonymous non-personal information; and (3) “cookie” based information.

(1) Personal Information: Tranquil K9 does not automatically collect personal information, such as name, address, phone number, email address and other personally identifiable information, from its visitors (“Personal Information”). From time to time, Tranquil K9 will collect Personal Information that is voluntarily provided by its visitors in filling out contest entry forms and subscribing to newsletters and other activities carried out on the website. Tranquil K9 will only collect and use such Personal Information solely for the purpose(s) disclosed by Tranquil K9 at the time of collection and only after the visitor has voluntarily agreed to such collection and use, by clicking “I agree” on the online form or in writing if entering via faxed or mailed form. Tranquil K9 also sometimes uses email addresses that have been voluntarily provided by its visitors to respond to visitors who communicate with us, to inform winners of contests or to subscribe to newsletters. All emails from Tranquil K9 to its visitors include instructions on how to discontinue receipt of emails, newsletters and other communication from Tranquil K9 and visitors can discontinue such communication at any time. Email addresses from visitors who wish to discontinue receipt of Tranquil K9 emails will be removed from Tranquil K9 distribution list and databases. All Personal Information that may identify a visitor and has been collected with the visitor’s consent by Tranquil K9 is not disclosed in any identifiable form to any other party outside the company except for the fulfillment of the specific purpose identified to the visitor at the time of collection. However Tranquil K9 may disclose such information in anonymous, aggregated and non personally identifiable form to other parties for marketing, advertising or other purposes and to better understand the visitor’s use of the website. To request that Personal Information be changed, removed or updated in the Tranquil K9 databases, please email shop@tranquilk9.ca.

(2) Anonymous Non-Personal Information: When visitors visit the website, anonymous, non personal information about their visit is automatically collected. Such information may include the length and date of the visit, how the visitor navigated the website, what pages the visitor viewed, the type of browser being used by the visitor, the type of operating system used by the visitor and the domain name of the visitor’s Internet service provider. Tranquil K9 uses this Anonymous Non-Personal Information to track the success of its website with its visitors and to better tailor the website to visitors’ needs and interests. This Anonymous Non-Personal Information may be shared with other parties, such as broadcasters, advertisers, sponsors and partners.

(3) Cookie-based Information: Tranquil K9 may use cookies on its website. “Cookies'' are pieces of information that a website transfers to a visitor’s hard drive for record keeping and identification purposes. Cookies are used to make the visitor’s use of a website easier by saving visitor preferences and passwords and to identify which areas of the website are popular and which areas need improvement and how to target certain advertising to its visitors. Tranquil K9 does not use cookies to collect personally identifiable information except in connection with a password protected online registration for a contest or newsletter or other service and only with the visitor’s informed consent. Visitors may visit the website with its cookies turned off to avoid the collection of Cookie Based Information.

Protection of Visitors’ Personal Information: Tranquil K9 protects the Personal Information it collects with appropriate technological, physical and administrative safeguards to protect it from unauthorized disclosure or use. Access to Personal Information collected by Tranquil K9 is limited to authorized individuals and stored on its databases, which are protected by firewalls and are password-secured. Tranquil K9 retains the Personal Information only for as long as is required for the purposes identified at the time of its collection and consented to by the visitor providing it or as otherwise required by law. Once Personal Information is no longer necessary for the purposes consented to by the visitor, it is Tranquil K9’s practice to delete it from its data bases or systems or make it anonymous.

Visitor’s Consent to Privacy Policy: By visiting and using this website, the visitor agrees to the Privacy Policy and the terms of use (“Terms of Use”) linked to this Privacy Policy. If you do not agree to the Privacy Policy do not use this website or provide Personal Information to Tranquil K9. If you wish to amend, update or remove the Personal Information already provided, please email danita@tranquilk9.ca.

Accountability: Tranquil K9 takes its commitment to securing privacy very seriously. From time to time, Tranquil K9  may amend or update this Privacy Policy to comply with visitor concerns, best practices and/or the law. Tranquil K9 has appointed a member of its management team to act as Tranquil K9’s Privacy Officer and who is responsible for reviewing, approving and administering this Privacy Policy and Tranquil K9’s  commitments hereunder. If you have any questions, concerns or comments, please email danita@tranquilk9.ca.