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Terms and Conditions
These terms and conditions ("Terms") govern your use of the Tranquil K9 website ("Website") operated by Tranquil K9. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website.
1. Use of Website
1.1. You must be at least 18 years old to use this Website. By using the Website, you represent that you are at least 18 years old.
1.2. You agree to use the Website only for lawful purposes and in a manner consistent with all applicable laws and regulations.
1.3. You are responsible for maintaining the confidentiality of any account information and passwords used to access the Website.
2. Intellectual Property
2.1. The content, design, and layout of the Website are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute any content from the Website without prior written permission.
2.2. Tranquil K9 retains all rights to the intellectual property on the Website, including but not limited to logos, trademarks, and service marks.
3. Limitation of Liability
3.1. Tranquil K9 and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Website.
3.2. Tranquil K9 does not warrant that the Website will be uninterrupted or error-free, or that defects will be corrected.
4. Privacy Policy
4.1. Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
5. Changes to Terms
5.1. Tranquil K9 reserves the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes acceptance of the new Terms.
6. Governing Law
6.1. These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
7. Contact Us
7.1. If you have any questions about these Terms, please contact us at danita@tranquilk9.ca.
Return and Refund Policy
1. Returns
1.1. We want you to be completely satisfied with your purchase from Tranquil K9. If you are not satisfied for any reason, you may return the item(s) within 14 days of receiving your order for a full refund or exchange, excluding shipping costs.
1.2. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as a receipt or order confirmation email.
2. Refunds
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
3. Exchanges
3.1. If you need to exchange an item, please contact us at shop@tranquilk9.ca to arrange for a replacement. We will provide instructions on returning the original item and shipping the replacement.
4. Return Shipping
4.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective item, please contact us immediately at shop@tranquilk9.ca with details of the product and the defect. We will arrange for a replacement or refund as soon as possible.
6. Contact Us
6.1. If you have any questions about our return and refund policy, please contact us at danita@tranquilk9.ca. We are here to assist you and ensure your satisfaction with every purchase.
Copyright © 2024 Tranquil K9 - All Rights Reserved.
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